RESPONSIBLE GAMING POLICY

Papaya Gaming, Inc. (“Papaya,” “we,” “us,” or “our”) offers competitions and tournaments in which outcomes are based upon the skill and knowledge of the competitors. Competitions and tournaments are meant to be fun and enjoyable, and it is Papaya goal to provide users with a fun gaming environment. However, should you feel you are becoming addicted to playing games, you should take immediate action to limit and/or self-exclude yourself from further gameplay.

 

We want our users to have fun! But you must do so responsibly. Papaya Gaming is committed to ensuring responsible gaming. The following provides advice and information regarding the measures Papaya has put in place in order to ensure a fair, safe, and responsible gaming environment:

 

Self-Exclusion

 

You may voluntarily self-exclude yourself from accessing the Services at any time. You may ask for your account to be closed or restricted by emailing us at support@papyagaming.com. Your request must include your full name, full residential address, and email address so we may verify your account and block your access to the Services. The self-exclusion will last for a period of at least three (3) months, and will only be lifted seven (7) days after we receive your written email requesting to reinstate your account.

 

By voluntarily self-excluding, you agree to provide full and accurate personal details, now and in the future, so as to allow access to, and/or use of, our Services to be restricted. If you choose to self-exclude, we will use all reasonable efforts to ensure we comply with your self-exclusion. However, in agreeing to self-exclude, you accept that you have a parallel responsibility not to attempt to circumvent voluntary self-exclusion. Accordingly, we have no responsibility or liability for any subsequent consequences or losses, howsoever caused, that you may suffer or incur if you commence or continue to access or make use of the Services through additional online accounts in circumstances where you have changed any of the registration details. provide misleading, inaccurate or incomplete details, or otherwise seek to circumvent the voluntary self-exclusion to which you agreed.

 

During a period of self-exclusion, we will use reasonable efforts to not send you any marketing material and we will not accept any deposits or entries from you. During a period of self-exclusion, you may not open a new account. Please remember our Terms and Services state that you may only register for a single account and may not use or access multiple accounts at the same time. Should we find that you have created an alternative account in order to circumvent the self-exclusion process, we will immediately terminate your account(s), and you will be banned from further accessing the Services. We will not reopen any self-excluded account prior to the three (3) month mandatory self-exclusion period; however, after the expiry of the exclusion period, you may contact us and ask for your account to be re-activated.

 

You may elect to close your account at any time. If you wish to terminate your account, please email us at support@papyagaming.com. Please note that any prizes assigned to your account will be forfeited upon termination.

 

Self-Limitation

 

Papaya recommends that you set daily limits in order to avoid abusing the Services. Papaya provides you the option to set daily, weekly, or monthly deposit limitations. You may set limits by contacting us at support@papyagaming.com. We will use best efforts to implement limits immediately; however, until in place, you are responsible for ensuring that you do not exceed the limits you have set for yourself. You can change or revoke the limits you have set at any time. Self-limitation is in addition to the limitations imposed by Papaya in accordance with applicable law(s).

Problem Gaming Resources

 

Papaya encourages responsible gameplay, and it is our goal to ensure that your experience is as enjoyable as possible. Papaya will never induce, pressure, or encourage players to play beyond their limits or chase losses.

 

Problem gaming may result in financial hardship. If you feel you have an excessive gaming problem, we urge you to seek assistance. Excessive gaming warning signs may include:

 

  • Playing in excess of your limits.

  • Losing sleep or skipping duties and obligations in order to participate in contests.

  • Replacing hobbies with excessive gaming.

  • Losing contact with friends and family due to gaming.

  • Avoiding meetings, hangouts, and gatherings in order to continue playing contests.

  • Feelings of anger when approached about your gaming habits.

  • Friends and family questioning your gaming habits.

  • Sacrificing time from family or work in order to participate in contests.

  • Repeated inability to stop or control participation.

  • Borrowing money to participate or to pay off money spent playing.

  • Lying or not being truthful about time or money spent playing.

  • Selling or pawning personal property to play.

  • Feelings of hopelessness, depression, or suicide.

 

If you or someone you know is or may be experiencing any of the warning signs listed above, it is important that you or the person you know immediately seek advice and support.

 

Resources that are committed to providing necessary support:

 

 

Additional resources may be available in your jurisdiction. Please note that the above resources (and any other additional resource available in your jurisdiction) are not in any way affiliated with Papaya, and that they do not provide customer support or dispute resolution services regarding your account.

 

If you have any questions, require assistance in finding appropriate support in your area, or believe that your or someone you know is abusing the Services, please contact us at support@papyagaming.com.

 

Parental Controls

 

Papaya does not permit users under the age of 18 (or higher in certain jurisdictions) to register an account to access the Services. In the event you believe a user is under the age of majority, please contact us at support@papyagaming.com.  

 

Please be advised that while Papaya uses best efforts to verify user age to prevent minors from accessing the Services, you are solely responsible for controlling and supervising your children. In order to ensure the Services are not accessed by users under the age of 18, we encourage you to do the following:

 

  • Keep your account information safe and outside of reach of children.

  • Do not give children access to your device with the Services open or easily accessible.

  • Do not use the “Remember my Account” feature on a shared device.

  • Do not allow children to use your device unsupervised.

  • Keep your payment information (credit cards, bank account information, etc.) outside the reach of children.

  • Restrict your child’s access to gaming platforms.

 

Necessary Action

 

Papaya Gaming will use best efforts to ensure that you use the Services responsibly. We reserve the right, in our sole discretion and without prior notice, to undertake any of the measures included in this Responsible Gaming Policy (including, but not limited to, restricting and/or terminating your access to the Services) if at any time we feel you (or someone you know) are abusing the Services and/or acting irresponsibly by engaging in habits and/or behaviors that may be harmful to you,